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KMID : 1020220160160050751
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Journal of Korean Society of Dental Hygiene
2016 Volume.16 No. 5 p.751 ~ p.758
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Influence of emotional labor on job burnout in dental hygienists: the moderating effect of employee support
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Kim Ji-Young
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Abstract
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Objectives: The purpose of the study is to investigate the influence of emotional labor on job burnout in dental hygienists based on the moderating effect of employee support.
Methods: A self-reported questionnaire by Likert 5 point scale was completed by 219 dental hygienists in Ulsan and Gyeongbuk from March 15 to April 9, 2016. The study instruments consisted of emotional labor, job burnout og Maslach Burnout Inventory, and employee support. Data were analyzed by descriptive analysis, Pearson’s correlation, multiple regression analysis, and hierarchical regression analysis using SPSS 18.0 program.
Results: Surface acting had a positive influence on achievement and negative influence on impersonal chemistry. Inner acting had a positive influence on emotional burnout and achievement. Employee support had a moderating effect on emotional labor and job burnout.
Conclusions: The strategy of emotional labor management for dental hygienists is very important for job burnout solution.
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KEYWORD
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emotional labor, employee support, inner acts, job burnout, moderating effect, surface acts
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